FAQ
Q: What materials are your hangers made of, and are they suitable for heavy clothing?
A: Our hangers are made of high-quality materials, including solid wood, durable plastic, and stainless steel. Metal and wooden hangers are designed to support heavy clothing such as coats, jackets, and jeans, while plastic hangers are ideal for lightweight items like shirts and dresses. Each product description specifies the material and weight capacity to help you choose the right option.
Q: Are your adhesive hooks easy to install, and will they damage walls?
A: Yes, our adhesive hooks are designed for easy, drill-free installation—simply clean the wall surface, peel off the protective film, and press the hook firmly for 30 seconds. Most adhesive hooks are removable without damaging walls, leaving no residue. However, we recommend testing on a small, inconspicuous area first, especially for delicate wall surfaces like wallpaper.
Q: Do your shelves require assembly, and what tools are needed?
A: Most of our shelves require simple assembly, and all necessary hardware (screws, brackets, Allen keys) is included in the package. No additional tools are needed for most models—assembly can be completed in 15–30 minutes with the included instructions. Some larger shelves may require a screwdriver, which is noted in the product description.
Q: Can I use your hooks in the bathroom or kitchen, where there is moisture?
A: Yes, we offer waterproof adhesive hooks specifically designed for humid environments like bathrooms and kitchens. These hooks are made of water-resistant materials to ensure strong adhesion even in damp conditions. Check the product description for waterproof specifications.
Q: Can I cancel or modify my order after placing it?
A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available, as items are prepared for dispatch promptly to ensure timely delivery.
Q: What should I do if my storage tool arrives damaged or defective?
A: If your hanger, hook, or shelf arrives broken, bent, scratched, defective, or missing parts (such as screws or brackets), contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy to resolve the issue.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 1–2 business days and arrive in 3–5 business days. International orders take 8–16 business days due to customs processing. A unique tracking number is sent via email once your order ships for real-time monitoring of its journey.
Q: Are your shelves stackable or wall-mounted?
A: We offer both stackable and wall-mounted shelves. Stackable shelves are ideal for freestanding use in closets or pantries, while wall-mounted shelves save floor space and are perfect for bedrooms, living rooms, and bathrooms. Check individual product descriptions for installation type.
Q: Do you offer bulk discounts for commercial orders?
A: Yes, we offer bulk discounts for commercial orders (e.g., for hotels, offices, or rental properties) of hangers, hooks, and shelves. For bulk inquiries, please submit a request through our website’s online portal for a custom quote.
Q: How do I clean my hangers, hooks, and shelves?
A: Wooden hangers can be wiped clean with a dry cloth; plastic and metal hangers can be cleaned with a damp cloth and mild soap. Hooks can be wiped with a dry or damp cloth. Shelves made of wood or board can be cleaned with a soft cloth and mild cleaner, avoiding harsh chemicals that may damage the surface.